Last Updated: August 31, 2026
We want you to be satisfied with your VARELIFY purchase.
30-Day Returns
Unless an exception described below applies, eligible products may be returned within 30 days of confirmed delivery.
To qualify for a return, the product must generally be:
- Unused
- Uninstalled
- In its original condition
- Returned with its original packaging
- Returned with included accessories, hardware, manuals, and components
Proof of purchase may be required.
Starting a Return
Before returning a product, please contact:
Include your:
- Name
- Order number
- Product being returned
- Reason for return
If the return is approved, we will provide return instructions and the applicable return address.
Please do not send a return to our business address unless we specifically instruct you to do so.
This sentence is important because your Guangzhou business address does not necessarily have to be the warehouse/returns warehouse.
Return Shipping
For returns resulting from a change of mind, incorrect selection, or other reason not caused by VARELIFY, the customer may be responsible for return shipping costs.
If the product was delivered damaged, defective, or incorrect due to our error, we will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs.
Non-Returnable Items
The following may not be eligible for standard returns:
- Custom-made products
- Personalized products
- Made-to-order products clearly identified as such before purchase
- Products that have been installed, modified, altered, or damaged after delivery
- Clearance/final-sale products clearly identified as non-returnable before purchase
This does not affect any rights that cannot legally be excluded.
Lighting Products
Please inspect lighting products before installation.
Unless defective, damaged upon arrival, or otherwise required by applicable law, products that have been installed, modified, rewired, or damaged during installation may not qualify for a standard return.
We recommend that electrical fixtures be installed by a qualified professional in accordance with applicable local requirements.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us promptly at contact@varelify.com.
Please provide photographs or other reasonable documentation so we can investigate the issue.
Depending on the circumstances, an appropriate resolution may include:
Replacement / Replacement Parts / Refund / Other mutually agreed resolution
Refunds
After an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Processing times after a refund has been issued may vary depending on your bank, card issuer, PayPal, or other payment provider.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Cancellations
Contact us as soon as possible if you need to cancel an order.
Orders that have already shipped, entered production, or entered customization may not be eligible for cancellation.
Trade & Bulk Orders
Trade, wholesale, hospitality, commercial, customized, and bulk orders may be subject to separate return or cancellation terms disclosed in the applicable quotation, invoice, or written agreement before payment.
Contact
VARELIFY
Email: contact@varelify.com
Business Address:
Room 5036, C24, 5th Floor
No. 433 Yanling Road
Tianhe District, Guangzhou City
China
